Scooter's Strategies: The blank look; getting your point across.
Remember communication is a two way street... listening and speaking clearly. Last post we spoke about listening, now lets talk about speaking clearly.
1) Check in:
Ask yourself the following:
Are you direct?, clear?, to the point?
Are you consistent in how you communicate?
Are you aware and clear of your emotions and those of others?
How do you handle difficult/challenging conversations?
What does your non-verbal communication say?
Being aware of your own communication style will help you to improve how you deliver your message. It is your responsibility to be mindful of how, when, and where you communicate with someone as well as checking in; especially if the person seems confused.
Know the person...have an idea of how they might interpret things.
Ask open ended questions.
Listen more than you speak.
Work on being bias, judgement, and label free.
Ask for feedback.
Always approach with kindness and compassion.
Ask if you communicated effectively.
Never, ever assume.
Practice, practice, practice. Like all skills, communicating is a work in progress.
By: Dr. Nelly De Ridder, DSW, LCSW